Career Opportunity with FITT - Administrator, Member Relations

Position: Administrator, Member Relations
Reports To: Manager, Marketing Communications
Salary: $32-35K
Deadline to apply: June 24, 2009

General Accountability
To administer and support all FITT membership activities and increase FITT membership base, with particular emphasis on: Certified International Trade Professionals (CITP), member retention, and member satisfaction.

Specific Accountabilities or Expected Results

Administer and support membership activities

Increase membership base, with particular emphasis on CITPs, member retention and member satisfaction

Increase the profile of the CITP designation across Canada and liaise with members to create awareness of member benefits and programs

Implementation of membership recruitment and retention plans

Maintenance of the marketing and membership database with assistance from the Coordinator Marketing

Administrative support for membership, business development, and marketing activities

Tasks or Responsibilities

Administer and support all membership activities including: implementing invoicing schedule and ensuring that membership revenue processes are implemented; processing membership applications, renewals and lapsing; maintaining membership files; tracking of all activities as required; etc.

Compile membership statistics and reports monthly

Draft communications and correspondence as required

Proactively communicate with members to assess member needs and provide required information

Implement membership opportunities and benefits

Implement membership recruitment and retention plans

Support conference and regional programming activities

Support business development and marketing through research and administrative activities as required

Maintain and update the policies and procedures guide as it pertains to membership activities

Maintain the marketing and membership database (processing/updating/data entry, etc)

Arrange travel accommodations for business development, marketing, and President

Respond to, process, and track requests for information about FITT products and services

Process incoming and outgoing mail daily (courier packages to be a shared responsibility with Coordinator Education and Certification)

Other duties include but are not limited to: website research, updating FITT documentation, and ordering coffee supplies

Minimum Skill Requirement

Language

Fluently bilingual - English and French

Knowledge and Experience

Database experience

Web experience

Intermediate level ability with Microsoft programs in a Windows environment

Experience in a customer service environment

Knowledge of business administration

Strong oral and written communication skills

Personal Traits

Attention to detail

Flexible

Resourceful

Good Initiative

Organized

Motivated


Contact
Silvia Baptista – Manager, Marketing Communications
silvia@fitt.ca


FITT thanks all applicants, but only those being considered for the position will be contacted.